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Postage and delivery

Orders until 12 o'clock are usually shipped the same day, but most of the shipments will be shipped within 1 business day. The expected delivery for products in stock is within 1-4 working days, in other cases up to 15 days. For products that we do not have in stock, the delivery time is up to 15 days after receipt of the order. In case of a longer delivery time, you will be notified of the delivery date by e-mail or telephone.

We do not ship goods on Sundays and public holidays.

 

For most shipments the delivery time is 1 day. For reasons we cannot control, it can be extended (accidents, road conditions, errors, etc.).

 

PARTNERS FOR DELIVERY

The contract partners for the delivery of shipments are Pošta Slovenije, DPD and GLS. The buyer pays the postage only in case of a purchase of less than 25 €.

       

                                                                                         

The basic postage for all shipments is:

  • GLS 2,5 € or DPD 2,5 €,
  • Slovenian Post 2,5 €.

The delivery fee is already included. When shopping over 25,00 € postage is FREE! 

 

PERSONAL TAKEOVER IN THE STORE

You can pick up the shipment in person in one of our stores and choose Option I at the end of your shopping PERSONAL TAKEOVER.

In this case there are no shipping costs.

 

DELIVERY BY THE SLOVENIAN POST

If you are not at home at the time of delivery, the postman will leave you a note and you can receive the shipment at the post office. If you do not pick up the package after 10 days, you will be contacted by the post office again and after 14 days the shipment will be returned to Biotopic.

DELIVERY BY GLS

The deliverer will call you before delivery or send you an SMS. If you are not at home, make another appointment.

DELIVERY BY DPD

The delivery service informs you by SMS and/or e-mail about the delivery of the package. He will call you again before delivery and check if you are at home. If you are not at home, make another appointment or pick the package up at an agreed place.